Legal notice and privacy policy

The website is hosted by CloudFanatic.net.

The host is responsible for the technical availability of the site but does not intervene on the editorial content, which is the sole responsibility of the publisher.

We collect only the data strictly necessary for the provision of our services.

Via the contact form : name, email address, phone number (optional), nationality (optional), month and year of travel, duration, type of trip, budget, cities of interest, free message.

Via the newsletter signup form : email address and communication language.

Via browsing : IP address (anonymized), browser type, pages visited, visit duration. This information is used only for audience measurement and site security.

No banking data is collected by the site. Any payments are made off-platform.

Your personal data is processed for the following purposes :

Respond to your quote and information requests : the data from the contact form is used exclusively to respond to your request and prepare a possible trip.

Send you our newsletter : if you have explicitly consented via the GDPR checkbox, your email address receives our monthly newsletter.

Measure site audience : anonymous traffic statistics to improve our service.

Ensure site security : prevention of abuse, spam and cyberattacks.

Your data is never sold, rented or transferred to third parties for commercial purposes.

The processing of your data is based on the following legal bases under the General Data Protection Regulation (GDPR) :

Consent : for newsletter subscription, you explicitly consent by ticking the dedicated checkbox.

Pre-contractual measures : for the contact form, processing is necessary for the execution of pre-contractual measures taken at your request (preparation of a quote).

Legitimate interest : for anonymous audience measurement and site security.

Contact form data : kept for 3 years from the last contact, then archived for an additional 5 years in case of accounting obligation, then permanently deleted.

Newsletter data : kept as long as you remain subscribed. In case of unsubscribe, your address is marked as unsubscribed to prevent accidental re-registration.

Browsing data : 13 months maximum (standard Google Analytics duration).

Your data is accessible only by :

The internal team of Marruecos Al Completo, to process your request.

Our technical service providers within the strict scope of their missions : - CloudFanatic.net (site hosting) - Microsoft 365 (sending and receiving emails via Exchange Online service) - Google Analytics (anonymous audience measurement, if enabled)

These providers are bound by strict contractual commitments regarding confidentiality and security.

Some of our technical service providers are located outside the European Union :

Microsoft 365 (United States) : used for managing our emails. Microsoft is certified under the Data Privacy Framework, the official framework for data transfers between the EU and the United States approved by the European Commission in July 2023.

Google Analytics (United States) : if active, configured with IP anonymization and also covered by the Data Privacy Framework.

CloudFanatic.net : servers in the United States, subject to the same contractual guarantees.

These transfers are made with the appropriate guarantees provided by the GDPR.

In accordance with the GDPR, you have the following rights regarding your personal data :

Right of access : obtain confirmation that your data is being processed and obtain a copy.

Right to rectification : correct inaccurate or incomplete data.

Right to erasure ("right to be forgotten") : request the deletion of your data.

Right to restriction : request that processing be limited in certain cases.

Right to portability : receive your data in a structured and commonly used format.

Right to object : object to processing for reasons relating to your particular situation.

Right to withdraw consent at any time, without affecting the lawfulness of previous processing.

Right to lodge a complaint with a supervisory authority (in your country of residence).

To exercise any of these rights, you can write to : support@marruecosalcompleto.com

Specify in your request your name, the email address used on the site, and the right you wish to exercise.

We undertake to respond within a maximum of one month, in accordance with GDPR requirements. Proof of identity may be requested if there is reasonable doubt.

Newsletter unsubscribe : each email contains a one-click unsubscribe link. You can also unsubscribe by writing to the address above.

Our site uses cookies for the following purposes :

Strictly necessary cookies : enable the operation of the site (language memorization, security). They do not require your consent.

Audience measurement cookies : if Google Analytics is active, these cookies help understand how visitors use the site, anonymously and in aggregate. This data cannot personally identify you.

You can at any time configure your browser to refuse cookies. Disabling strictly necessary cookies may affect the proper functioning of the site.

All site content (texts, photographs, graphics, logo, site structure) is the exclusive property of Marruecos Al Completo or is used with the authorization of rights holders.

Any reproduction, representation, modification, publication, adaptation, total or partial, of site elements, whatever the means or process used, is prohibited without prior written authorization.

Any unauthorized exploitation may constitute infringement punishable by the Intellectual Property Code.

Our site may contain links to external sites (social networks, tourism partners, information sources).

We are not responsible for the content, privacy practices or availability of these third-party sites. We invite you to consult their own legal notices and privacy policies.

Information published on the site (destination descriptions, excursion programs, indicative prices, practical advice) is provided for information purposes and may evolve.

We strive to ensure the accuracy and updating of information, but cannot guarantee its completeness or absolute current state at all times.

The prices displayed are indicative ("from...") and may vary depending on the season, the number of travelers, the accommodations chosen and any supplements. A personalized quote prevails for any service.

Important : taking out personal travel insurance is strongly recommended for all our customers.

These legal notices are subject to Moroccan law with regard to commercial activity and to the European GDPR with regard to the processing of personal data of European Union residents.

In the event of a dispute, and after attempting an amicable resolution, the competent courts are those of the publisher's registered office, except where mandatory law provides otherwise.